My item has arrived damaged- what do i do?

In the rare case the product or products have arrived to your address damaged. Please report this to us within 48 hours upon the shipment landing at your address. We want to assist you with the issue and get the product replaced or the situation resolved ASAP.

If the box is damaged prior to opening. Please make a note with the driver and have them note this down along with your signature. Please take a clear photo of the package for your own records. Please send us this photo and a description of the issue to sales@egmshop.co.uk or reply to your original order confirmation email. We will aim to reply within 24 hours on a working day.

*We highly advise against placing any fragile or bespoke orders (such as LED signs) if you plan to be away during the dispatch/ delivery period. EGM cannot be held liable for damages once a product arrives and has been signed for after the 48 window due to insurance procedures.